Frequently Asked Questions

1. What types of security tags and labels does Global Security Solutions offer?

Global Security Solutions offers a wide range of security tags and labels, including Acousto-Magnetic (AM) tags, Radio Frequency (RF), and RFID. They are available in multiple formats such as ink tags, pencil tags, hard tags, and labels, customized for various retail categories including apparel, electronics, and luxury items.

2. What is the difference between RF and AM security products?

• It is important to speak to a Global Security Solutions representative to help select the best solution for your location and company as this decision impacts every other choice you will make on tags and label selection.
• AM (Acousto-Magnetic): Often used for products containing metal, as it’s more resistant to interference.
• RF (Radio Frequency): Commonly used for hard tags or labels, often chosen for affordability.
• RFID: Allows for both security and inventory tracking, suitable for high-value products or stores with advanced tracking needs.

3. How does RFID technology improve inventory management?

RFID solutions allow retailers to track any product in real-time, streamline inventory processes, and reduce manual errors. Global Security Solutions’ RFID systems integrate with retail management software, providing insights into stock levels, product movement, and potential losses.

4. How much do EAS security systems cost?

The cost of EAS security systems can vary significantly based on factors like the technology used, store size, number of detection antennas required, and tag type. Typically, more advanced systems require a higher initial investment, but this expense can often be balanced by the reduction in theft.

5. What is the installation process for an EAS security system?

• Assessment: The process begins with a security assessment to determine the store’s needs, taking into account layout, entry/exit points, and product type.
• Placement of Detection Antennas: Antennas are strategically positioned at entrances/exits, with attention to range and coverage needs.
• Tagging Strategy: The store then plans a tagging strategy, deciding which tags go on specific product categories.
• Integration and Testing: Once the system is physically installed, it is tuned to ensure tags are correctly detected by the antennas and there is no interference from other store equipment.
• Employee Training: Staff is trained on using the system, including attaching and removing tags as well as deactivating labels, while also troubleshooting common issues.

6. What are the best practices for deactivating or removing security tags?

• Label Deactivation: Proper deactivation involves passing the tagged item over a deactivation pad.
• Tag Removal: Depending on the tag type, mechanical or magnetic detachers are used. It is essential to use the appropriate tools to avoid damaging the merchandise. If you need a detacher, contact us directly for assistance.

7. What maintenance is required for EAS security systems?

• Regular Checks: Detection antennas should be checked regularly to ensure they’re functioning optimally, especially if positioned at high-traffic areas.
• Detacher and Deactivator Maintenance: Tag detachers and label deactivators may need repairs or recalibration over time to maintain their effectiveness.
• Antenna Systems: Systems may need to be tuned and adjusted if false alarming occurs. False alarming is rare if the system is maintained properly.
• Professional Servicing: Most systems, once installed and tuned properly, operate without any issues. Environmental changes may need to be addressed by a trained EAS engineer to maintain the efficiency of the system.

8. What is Global Security Solutions’ Source Tagging Program?

Global Security Solutions’ Source Tagging Program involves attaching security tags/labels at the point of manufacturing or packaging, eliminating the need for in-store tagging. This process ensures product consistency and saves employee time, helping retailers reduce shrinkage efficiently.

9. What is the Certified Pre-Owned Program offered by Global Security Solutions?

Global Security Solutions’ Certified Pre-Owned Program offers refurbished EAS equipment at a reduced cost. These products meet manufacturer standards and provide a sustainable alternative for retailers, extending the life of legacy systems no longer in production.

10. How does Global Security Solutions’ EAS Depot Service support retail closures or relocations?

Global Security Solutions’ EAS Depot Service handles the de-installation, refurbishment, and storage of EAS equipment during store closures or relocations. This secure solution includes equipment cleaning, inspection, and inventory management, ensuring devices are ready for redeployment.

11. What repair services does Global Security Solutions offer for EAS equipment?

Global Security Solutions offers in-house repair services for EAS components such as detachers, deactivators, and antennas. We can provide same-day turnaround, in some cases, ensuring minimal downtime for retailers and extending the equipment’s lifespan.

12. How does video surveillance complement EAS systems?

Global Security Solutions’ video surveillance solutions integrate with EAS antennas, providing retailers with a comprehensive security approach. This combination allows real-time theft detection and improved incident management, helping retailers reduce shrinkage effectively.

13. Which security tags are best for different retail categories?

1. Apparel and Fashion
   • Alarming Tags: Excellent for high-value clothing as they offer both security and multiple layers of attempted theft detection.
   • Ink Tags: Popular for deterring theft since they permanently stain items if forcefully removed.
   • Hard Tags with Pins: Highly effective for general apparel; compatible with AM (Acousto-Magnetic) or RF (Radio Frequency) systems.
2. Electronics and High-Value Tech
   • Box Wraps: Great for boxed electronics (like laptops or gaming consoles) as they secure around the box and can set off an alarm if tampered with.
   • Display Lanyards: Ideal for items like headphones or other small electronics that can be locked in place.
3. Grocery and Pharmaceuticals
   • RF Labels: Often used on high-value products in grocery stores, like alcoholic beverages or expensive cosmetics, as they’re subtle and effective.
   • AM Labels: Work well in pharmacies due to their effectiveness near metal or foil packaging commonly found in pharmaceutical products.
4. Jewelry and Accessories
   • Small Loop Tags: Used on watches, necklaces, or sunglasses, where tags need to be discreet and secure.
   • Labels: A great solution that can be used on smaller items.

14. How do security tag systems work?

• Electronic Article Surveillance (EAS): Positioned at store exits, EAS antennas act as gatekeepers. They continuously emit an electromagnetic or radio signal, depending on the type of EAS system in use (AM or RF). When an item with a tag or active label passes through the antenna’s detection field, it disrupts the signal, triggering an alarm.
• Removal/Deactivation at Checkout: Tags are removed using a detacher and labels are deactivated with a deactivation pad at checkout, so customers can exit without setting off alarms.

15. Can EAS systems be integrated with existing security tools?

Yes. Technology continues to improve, enabling systems that once operated separately to now work together seamlessly.

16. How can I prevent customers from removing security tags?

To prevent customers from tampering with or removing security tags, retailers often use specially designed tags that require unique, store-specific tools for detachment. High-strength, high-quality tags that are difficult to cut or break can deter casual tampering, and using ink tags on high-theft items adds an extra level of deterrence. These ink tags contain dye that spills onto the item if the tag is forcibly removed, making the product less desirable to shoplifters. Tag placement is also key; strategically positioning tags on the seams, difficult-to-reach areas, or places where they are hard to remove without damaging the item itself can reduce successful tampering. Lastly, frequent staff monitoring, the presence of security cameras, and visible signage about security measures all serve to discourage tag removal attempts.

17. What should I do if a security tag sets off an alarm even after purchase?

If a security tag triggers an alarm even after purchase, staff should approach the situation professionally and courteously to avoid causing embarrassment or frustration for the customer. Most times the alarm goes off an employee failed to remove the tag.

By handling these situations with patience and empathy, stores can ensure a smooth experience while reinforcing that their security measures are in place for everyone’s benefit.

It is important that you determine what steps your employees are to take when an alarm goes off.

18. How are security tags removed from merchandise?

Hard tags, commonly used in clothing, are removed with a specific detacher that releases the tag’s locking mechanism. Labels, also called soft tags, are deactivated rather than physically removed; this is done by passing the item over a deactivation pad that breaks the tag’s circuit, allowing it to pass through exit sensors without setting off an alarm. These detaching and deactivating devices are installed at checkout areas, ensuring that each item is secured until it is paid for and properly processed. This setup also allows employees to quickly and efficiently deactivate or detach tags while serving customers, making the experience smooth and preventing any accidental triggers when customers leave the store.

19. How can retailers get in touch with Global Security Solutions for custom security solutions?

Retailers can reach Global Security Solutions by contacting us here or calling us at 1-800-939-4995 for a consultation.